PRIVACY POLICY

The Owners: Owners of Jawab application and this website.

The application: Jawab جواب application that can be downloaded on mobile devices.

First, the application is designed to help individuals with oral communication disabilities from all age groups communicate their needs and interact with others. However, the interface and content of the application is only customized and maintained by parents, therapists and caregivers of individuals under 13, controlling what to display. For this purpose, the editing page (where it is possible to interact, modify and add content) in the application is different from the main user interface where individuals use content in Jawab (clicking images with fingers to produce audio messages).

Data Privacy

The user can voluntarily give Jawab permissions to access personal data, including names and email addresses in the register page. However, t is always possible to use Jawab without giving these personal data by using the application without logging in. We will not give this data to a third party as we do not intend to use private data for advertisement or information material. We use these information in order for the user to keep the interface modifications and personal experience saved, making sure users can always restore their personal data and their unique user interface when logging in from a different device for example.

Please note that the transmission of data on the internet (e. g. the transmission of an email) is not always save and can have security gaps. A flawless protection of private data is not possible.

The other Types of Data Collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Camera permission; Microphone permission; Storage permission; Microphone permission, without recording; Camera permission, without saving or recording. Users will be asked to give these permissions before using the features that depend on these permissions; for example, users will be asked to give permission to access the camera when they intend to use the Upload Image feature and will be asked, in a different box to give the Microphone permission when recording audio to use with the images to create a Jawab Button.

Camera permission is used for accessing the camera or capturing images and video from the device to create personalized Jawab buttons. This Application does not save or record the camera output.

Microphone permission is used to allow accessing and recording microphone audio from the User's device to assign audio to the personalized Jawab buttons.

Storage permission is used for accessing existing images and audio files to create personalized Jawab buttons.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application. Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owners.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owners.

Device identifiers

When you access the application on your device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device. A device identifier may convey information to us about how you browse and use our site. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation.

Information Provide Directly by Users

We may also retain any messages you send through our website (www.jawabaac.com) or by email and may collect information you provide in the Contact Us form or Instant Chat in the website (www.jawabaac.com). We use this information to operate, maintain, and provide to you the features and functionality of our site and help answering your questions.

Analytics Information

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for Jawab. These tools collect information sent by your browser or mobile device, including the feature you use and other information that assists us in improving Jawab. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any individual user. This helps us enhance your user experience or help us improve and measure our effectiveness.

Location Data

When you access our site by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device. We may use location data to convey to us information about the distribution of the application and these data will not be associated to the corresponding login information.

Advertisements

We do not provide, nor allow any third-party ad servers or ad networks to serve advertisements on our website and application.

The usage of our contact data for third party advertisement or information material is particularly not wanted. The owners of Jawab can take legal action in case of delivery of advertisement or information material, e. g. through spam mails.

Mode and Place of Processing Data

The Owners take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owners, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owners. The updated list of these parties may be requested from the Owners at any time.

Legal Basis of Processing

The Owners may process Personal Data relating to Users if one of the following applies:

Users have given their consent for one or more specific purposes. Note: Under some legislations the Owners may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law; provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof; processing is necessary for compliance with a legal obligation to which the Owners is subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owners; processing is necessary for the purposes of the legitimate interests pursued by the Owners or by a third party.

In any case, the Owners will gladly help to clarify the specific legal basis that applies to the processing, and whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Additional Information about Data Collection and Processing

Legal action

The User's Personal Data may be used for legal purposes by the Owners in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.

The User declares to be aware that the Owners may be required to reveal personal data upon request of public authorities.

Additional Information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not Contained in this Policy

More details concerning the collection or processing of Personal Data may be requested from the Owners at any time. Please see the contact information in the CONTACT US section in this website.

Changes to this Privacy Policy

The Owners reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owners. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owners shall collect new consent from the User, where required.

How We Store and Protect Your Information

Storage and Processing

Your information collected through our site may be stored and processed in Jordan or any other country in which we or its subsidiaries, affiliates, or service providers maintain facilities. We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

Keeping your Information Safe

We care about the security of your information and use commercially reasonable safeguards to preserve the integrity and security of all information collected through our site and application. You are responsible for maintaining the secrecy of any unique passwords and account information, and for controlling access to your email communications from us, always. However, we cannot ensure or warrant the security of any information you transmit to us or guarantee that information on our site may not be accessed, disclosed, altered, or destroyed.

Compromise of Information

If any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Your Choices about Your Information

You control your account information and settings: You may update your account information and email-communication preferences at any time by logging in to your account and changing your profile settings.

Children’s Privacy

We do not knowingly collect or solicit any information from anyone under the age of 13 without supervision. Our application and its content are not directed at children under the age of 13, they only use it to communicate and it is designed and controlled by parents, therapists, and caregiver. However, all information stored by users are kept in the unique user interface and can only be accessed by the login information of the user who manages this user interface. If you believe that we might have any information from or about a child under 13, please contact us at info@jawabaac.com.

Created: January 22nd, 2021

Last Modified: March 16th, 2025